Accesibility

Statement of accessibility

ENAIRE, a state-owned company of the Ministry of Transport, Mobility and Urban Agenda, is making available to its users the AIS Store (tienda.enaire.es), through which it plans to provide all the relevant information to users in the most accessible way possible, while at the same time attempting to remove any possible barriers that impede proper access to the information or services of the website.

To achieve this goal, the AIS Store website has been designed to comply with Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and applications for mobile devices.

Another goal of the website has always been to adapt to the applicable standards and regulations on accessibility by complying with the level AA requirements defined in the Web Content Accessibility Guidelines (WCAG 2.1) of the W3C.

This accessibility statement applies to the website: Tienda AIS.

Compliance status

This website is partially compliant with RD 1112/2018, due to the exceptions and the lack of conformity with the following aspects:

Inaccessible content

Although the portal is constantly being updated to resolve any issues found, ENAIRE is aware that the following points are not in conformance with Royal Decree 1112/2018 and are not accessible:

a. Non-compliance with Royal Decree 1112/2018

  • Non-text content with inadequate text alternatives exists on several pages [requirement 9.1.1.1 Non-text content and 9.1.4.5 Images of text, of UNE-EN 301549:2022].
  • Certain information, structure, or relationships communicated through the presentation cannot be determined by software or are not available as text [requirements 9.4.1.3 Status messages and 9.1.3.1 Information and relationships, of UNE-EN 301549:2022].
  • There are pages where assistive devices will not be able to obtain information, interact, and monitor the status of user interface controls, such as help messages, action result status messages, and link attributes, which cannot be read by screen readers at the time they appear [requirement 9.4.1.2 Name, function, value of UNE-EN 301549:2022].
  • There may be a lack of color contrast in some text, links, and interface components [requirement 9.1.4.3 Contrast (minimum) and 9.1.4.11 Non-text contrast, of UNE-EN 301549:2022].
  • When resizing to 200% and 400%, content and functionality are lost [requirement 9.1.4.4 Changing the text size and requirement 9.1.4.10 Text reflow, of UNE-EN 301549:2022].
  • Receiving and removing the keyboard pointer or focus does not hide the content [requirement 9.1.4.13 Content pointed to or with focus, of UNE-EN 301549:2022].
  •  Certain elements cannot be accessed via the keyboard. [requirement 9.2.1.1 Keyboard, of UNE-EN 301549:2022].
  • Pages do not have titles that describe their purpose. [requirement 9.2.4.2 Page titling, of UNE-EN 301549:2022].
  • Multiple paths to page navigation are not provided [requirement 9.2.4.5 Multiple Paths, of UNE-EN 301549:2022].
  • Some headings and labels do not describe the purpose [requirement 9.2.4.6 Headings and Labels, of UNE-EN 301549:2022].
  • Some elements do not have visible focus when navigating [requirement 9.2.4.7 Visible Focus, of UNE-EN 301549:2022].
  • Some forms do not correctly identify fields or provide concrete examples for resolving input errors [requirement 9.3.3.1 Error Identification and 9.3.3.3 Error Suggestions, of UNE-EN 301549:2022].
  • There may be occasional editing errors on some web pages, both in HTML content and in final documents, published after September 20, 2018 (the effective date of Royal Decree 1112/2018, of September 7).
  • There may be office files in PDF or other formats published after September 20, 2018, that do not fully meet all accessibility requirements (criterion 1.3.1 of WCAG 2.1).

b. Disproportionate burden

Not applicable

c. The content is outside the scope of the applicable legislation

There may be files in PDF or other formats published before 20 September 2018 that do not fully comply with all the accessibility requirements. ENAIRE is committed to providing any PDF document in an accessible format to anyone who requests it by writing to accesibilidad@enaire.es or calling (+34) 900 92 92 20.

Preparation of this accessibility statement

This statement was prepared on 1 December 2021.

The method used for this statement was a self-assessment conducted by ENAIRE.

Last revision of the statement: 20 August 2024.

Observations and contact information

You can send comments involving accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as to:

  • Report any potential violation by this website
  • Report other problems accessing the content
  • Submit a comment or suggestion to improve the accessibility of the website

To do so, you can send us an email to accesibilidad@enaire.es or call (+34) 900 92 92 20.

Communications, claims and complaints

You can submit:

  • A complaint involving compliance with the requirements of Royal Decree 1112/2018
  • A request for accessible information relating to:
    • Content that is excluded from the scope of application of Royal Decree 1112/2018, as set out in Article 3, Section 4.
    • Content that is exempt from complying with accessibility requirements due to imposing a disproportionate burden.
       

The request for accessible information must clearly describe the situation, reasons and petition that make it possible to establish that the request is reasonable and legitimate.

The request can be submitted at the ENAIRE headquarters using the relevant procedure, or at the MITMA headquarters (if Enaire offers its procedures through MITMA), or using any of the other options provided for in Act 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

Communications, complaints and requests for accessible information will be received and processed by ENAIRE.

Applicable procedure

If a request or complaint involving accessible information is denied, or the petitioner disagrees with the decision taken, or if the answer does not satisfy the requirements set out in Article 12.5, the petitioner may initiate a claim. A claim may also be initiated if a reply is not received within twenty days.

The claim can be submitted at the ENAIRE headquarters using the relevant procedure, or at the MITMA headquarters (if Enaire offers its procedures through MITMA), or using any of the other options provided for in Act 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

Claims will be received and processed by ENAIRE.