Accesibility

Accessibility Statement

ENAIRE, a state-owned business of the Ministry of Transport and Sustainable Mobility, makes available to its users the AIS Shop website (https://tienda.enaire.es), through which it plans to provide all the relevant information to users in the most accessible way possible, while at the same time attempting to remove any possible barriers that impede proper access to the information or services of the portal.

To achieve this goal, the AIS Shop website has been developed to comply with Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and applications for mobile devices. At the same time, the portal has always aimed to adapt to the applicable standards and regulations on digital accessibility by complying with the level AA conformance requirements of the Web Content Accessibility Guidelines (WCAG 2.1) of the W3C (World Wide Web Consortium).

This accessibility statement applies to the website https://tienda.enaire.es.

Compliance status

This website is partially compliant with RD 1112/2018 and the lack of conformity with the following aspects:

Inaccessible content

Although the portal is constantly being updated to resolve any barriers found, ENAIRE is aware that the following points are not in conformance with Royal Decree 1112/2018 and are not accessible:

a. Non-compliance with Royal Decree 1112/2018

a. There is non-text content with an inappropriate text alternative on several pages [requirement number 9.1.1.1 Non-text Content, of UNE-EN 301549:2022].
b. Certain information, structure or relationships conveyed through presentation cannot be determined programmatically or are not available as text [requirement number 9.1.3.1 Info and Relationships, of UNE-EN 301549:2022].
c. The order in which content is presented does not always convey the same meaning [requirement number 9.1.3.2 Meaningful Sequence, of UNE-EN 301549:2022].
d. Form fields for personal information do not allow autofill through a valid autocomplete attribute [requirement number 9.1.3.5 Identify Input Purpose, of UNE-EN 301549:2022].
e. There may be insufficient colour contrast in some text, links and interface components [requirement number 9.1.4.3 Contrast (Minimum), of UNE-EN 301549:2022].
f. Certain text is presented as images of text rather than as real text [requirement number 9.1.4.5 Images of Text, of UNE-EN 301549:2022].
g. Certain elements cannot be accessed using the keyboard [requirement number 9.2.1.1 Keyboard, of UNE-EN 301549:2022].
h. The keyboard focus order does not always preserve meaning and operability [requirement number 9.2.4.3 Focus Order, of UNE-EN 301549:2022].
i. Headings and labels do not always adequately describe the topic or purpose [requirement number 9.2.4.6 Headings and Labels, of UNE-EN 301549:2022].
j. When navigating with the keyboard, some elements have no visible focus [requirement number 9.2.4.7 Focus Visible, of UNE-EN 301549:2022].
k. Some forms do not correctly identify the fields containing an error [requirement number 9.3.3.1 Error Identification, of UNE-EN 301549:2022].
l. The instructions for form fields may be inadequate or insufficient [requirement number 9.3.3.2 Labels or Instructions, of UNE-EN 301549:2022].
m. There are pages on which assistive technologies cannot obtain information from, interact with or keep track of the state of user interface controls [requirement number 9.4.1.2 Name, Role, Value, of UNE-EN 301549:2022].
n. The website does not fully meet the conformance requirements set out in the Web Content Accessibility Guidelines [requirement number 9.6 WCAG conformance requirements, of UNE-EN 301549:2022].
o. There may be isolated editing errors on some web pages, in both HTML content and final documents, published after 20 September 2018 (the date of entry into force of Royal Decree 1112/2018 of 7 September).

b. Disproportionate burden

Not applicable

c. The content is outside the scope of the applicable legislation

There may be files in PDF or other formats published before 20 September 2018 that do not fully comply with all the accessibility requirements. ENAIRE is committed to providing any PDF document in an accessible format to anyone who requests it by writing to accesibilidad@enaire.es or calling (+34) 900 929 220.

Preparation of this accessibility statement

This accessibility statement was prepared on 17 June 2026.

The method used for this statement was a self-assessment conducted by ENAIRE. The self-assessment involved both manual and automated checks. The automated checks were carried out using the aXe tool, run through the browser DevTools. The manual checks included keyboard navigation and verification with the NVDA screen reader. The test environment used was Windows with Google Chrome.

Last revision of the statement: 17 June 2026.

Communications, observations and contact information

You can send comments involving accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as to:

  • Report any potential non-compliance by this website.
  • Communicate other difficulties accessing the content.
  • Submit a comment or suggestion to improve the accessibility of the website.

These communications may be made through the following means of contact:

Communications and observations will be received and processed by ENAIRE.

Request for accessible information

Anyone may submit a request for accessible information relating to:

  • Content that is excluded from the scope of Royal Decree 1112/2018, as per Article 3.4.
  • Content that is exempt from complying with accessibility requirements due to imposing a disproportionate burden, as per Article 7.

The request must clearly and specifically set out the facts, the reasons and the specific request, so as to establish that it is a reasonable and legitimate request.

It can be submitted through:

Formal claims and complaints

A formal complaint may also be submitted for failing to comply with the accessibility requirements laid out in Royal Decree 1112/2018, pursuant to Article 12.

This complaint may involve:

  • The refusal or lack of adequate response to a request for accessible information.
  • The widespread non-compliance of this website or application with accessibility requirements.

The procedure for submitting complaints is available at:

Applicable procedure

If, once a request for accessible information or a complaint has been submitted, it is dismissed, the person concerned disagrees with the decision taken, or the response does not meet the requirements laid down in Article 12.5 of Royal Decree 1112/2018, they may lodge a formal claim in accordance with Article 13 of that Royal Decree.

A claim may also be lodged if the period of twenty working days has elapsed without a response having been received.

The claim must be addressed to the Unit responsible for accessibility in that area of competence or, if the response was issued by the accessibility unit itself, to its hierarchical superior.

The claim may be submitted through: